BEFORE YOU BOOK
Answers before
you get started.
Know what to expect, what to send, and how we’ll agree on the work.
Have another question? Contact usDo you support both homes and businesses?
Yes. We help residential customers and small businesses with computers, Wi-Fi, connected devices, and IT setup.
How much will it cost?
The estimate depends on the issue, scope of work, equipment, and travel involved. We’ll discuss the estimated cost before work begins. For a custom PC or installation, include your budget and goals in the request.
Are travel and equipment included?
Ask us to confirm any travel charges, replacement parts, or equipment costs with your estimate. The requirements vary by location and project.
Can you help remotely?
Some software and setup issues can be handled remotely. Hardware problems, installations, and certain network issues need an on-site visit. We’ll discuss the right approach before starting.
Where do you provide on-site service?
Request on-site help in the Philadelphia area. Include your ZIP code so we can confirm availability and any travel charges before scheduling.
Do I need an appointment?
Contact us to arrange service and confirm availability. Submitting a request starts the conversation; your appointment is confirmed when we agree on a time.
What should I include in my request?
Describe the issue, when it started, your device or system, and any error message. Include your location for an on-site request. For a project, share your goals, budget, and preferred timing. Please don’t send passwords.
How do you handle access and data privacy?
Don’t include passwords or sensitive files in the contact form. Before support begins, we’ll discuss any access needed. Tell us about important files and existing backups, and ask about data-loss risks before approving repairs or major changes.